Individual Coaching Agreement
Learn about the coaching agreement and gain clarity regarding plans, cancellation, confidentiality and more for a smooth experience.
Description
The coaching agreement forms an alliance, distinct from a formal legal partnership, forged between the Coach and the Client.
Within this collaborative journey, a thought-provoking and creative process unfolds, with the ultimate goal of fully unlocking the client’s potential, in both personal and professional spheres.
It seeks to facilitate the refinement or establishment of personal, professional, or business objectives. Moreover, it involves crafting and executing a strategic plan to realise these ambitions.
1. Purpose of Coaching
1.1 What Is Coaching
Coaching is a collaborative process designed to support the Client in creating meaningful change, increasing self-awareness, and achieving personal or professional goals. Coaching is future-oriented and does not constitute therapy, counselling, mentoring, or consulting.
1.2 What Coaching Is Not
Coaching does not include psychotherapy, counselling, crisis intervention, medical advice, legal advice, financial consulting, or any other professional service that requires specialist training and/or licensing. If issues arise that are better suited to another professional, the Coach may recommend seeking appropriate support.
2. Responsibilities
2.1 Coach Responsibilities:
- Provide professional coaching aligned with the ICF Code of Ethics
- Maintain confidentiality as outlined in Section 5
- Support the Client’s goals through structured conversations, reflective questions, and evidence-based tools
- Provide written reflections, resources, or actions where appropriate
2.2 Client Responsibilities:
- Attend sessions on time and prepared
- Commit to honest communication and personal accountability
- Complete agreed actions between sessions
- Seek additional support (medical, psychological, legal, etc.) where appropriate
3. Sessions & Procedure
- Sessions are 45 minutes.
- Delivered via Google Meet unless otherwise agreed.
- Frequency and duration are determined by the Client’s needs.
- The Coach may provide in-between session actions, resources, and reflections to support progress.
- The client may use WhatsApp or email for light clarifications or scheduling. Any deeper support or reflective work is best explored in the next session.
4. Fees & Payment
- Individual sessions are charged at the agreed rate.
- Multi-session packs may be purchased at discounted rates, payable upfront.
- Payments are due before each session or on purchase of a pack.
- VAT/IVA is added where applicable.
5. Cancellation & Rescheduling
- Sessions may be cancelled or rescheduled with 24 hours’ notice.
- Sessions cancelled with less than 24 hours’ notice are charged in full.
- Missed sessions (“no-shows”) are also charged in full.
- If the Client arrives late to a session, the session will still finish at the scheduled time.
- If the Client is more than 10 minutes late without notice, the session will be considered a no-show and charged in full.
6. Confidentiality & Intellectual Property
- All coaching conversations are confidential. The Coach will not share any information without the Client’s explicit consent, except where required by law or where there is a risk of harm.
- All coaching tools, exercises, worksheets, written materials, and frameworks provided by the Coach remain the intellectual property of the Coach. The Client may use these materials for their own personal development only and agrees not to copy, share, reproduce, or distribute them without written permission.
7. GPDR
7.1 Data protection
Personal data shared during the coaching relationship will be handled in accordance with the EU General Data Protection Regulation (GDPR).
The Coach commits to the following:
- Personal data is stored securely and used only for the purpose of delivering coaching services.
- Session notes and contact details are kept confidential and are not shared with third parties.
- Sessions are not recorded without explicit consent.
- Personal data is retained only for as long as necessary for the coaching relationship or for legal/administrative purposes.
- Upon the end of the coaching relationship, data will be securely deleted unless required otherwise.
- Personal data is retained only for as long as necessary for the coaching relationship or to comply with legal obligations, after which it will be securely deleted or anonymised.
7.2 Client Rights
Under GDPR, the Client has the right to:
- Access their personal data
- Request correction of inaccurate information
- Request restriction or deletion of their data
Withdraw consent at any time
A detailed Privacy Notice describing how data is collected, stored, processed, and deleted is available upon request.
8. Termination
- Either party may terminate coaching at any time with written notice.
- No refunds will be issued for completed sessions or partially used session packs.
9. Liability
- The Coach is not liable for any direct or indirect results of coaching. The Client understands that coaching is a collaborative process and that results are not guaranteed.
- The Client is fully responsible for their own decisions, actions, and outcomes arising from the coaching process.
10. Governing Law
This Coaching Agreement is governed by the laws of Spain and applicable EU regulations. Any disputes arising from this Agreement will fall under the exclusive jurisdiction of the Spanish courts.
11. Entire Agreement
This Agreement constitutes the full understanding between the parties and supersedes all prior discussions.
12. Acceptance of Agreement
By booking, attending, or confirming a coaching session (via email, message, scheduling link, or client portal), the Client confirms they have read, understood, and agree to the terms of this Coaching Agreement.